Ensuring the delivery of safe, high quality care

 

Over 80 years combined Home Care experience as former owners, operators, Administrators and Health Department Surveyors.

After taking our classes,

you will not only know what to do

but will also understand

your many roles as a

Home Care Administrator.

 

Approvals:  CHC is approved by the Colorado Department of Public Health and Environment (CDPHE) for Class A and Class B Home Health/Home Care Administrator courses.

TEAM COLLABORATORS

Connie McWilliams, MBA, ACHC-Certified Consultant has three decades of innovation and management experience in both corporate and nonprofit settings. She has been involved in home care since the late 1980s and health care as a teenage hospital volunteer in Illinois. In 1988, Connie co-created and developed an accredited, Medicare-certified Home Health Company and grew it into a multi-specialty health-at-home agency with large orthopedic and cardiac care departments while also providing general home health and personal care services, outpatient rehabilitation, adult day care and transportation under one roof until 2008. 

 

All of these entities were organically established and focused on consumer-centered, high quality care and services. Clinical expertise in key management positions drove clinical innovation, improving patient outcomes, increasing satisfaction for patients and providers, and reduced cost of care that ultimately resulted in its purchase by a $2.8 billion health network. 

 

Connie holds an MBA from DePaul University in Chicago and has directed daily operations and management of hundreds of employees in a multi-corporation setting. In 2008, Connie founded Colorado Health Care Training and Consulting (CHC) where she currently serves as President, Consultant, Instructor and Mentor to clients in Colorado and SW Florida.

Connie is dedicated to fostering a greater understanding of home care management, to include ethics and compliance, in the home health care arena. She is the proud mother of two adult children who continue their professional lives in the home care and human services industry.  


Connie McWilliams

Bonnie MacLeod
Bonnie J. MacLeod, LCSW
 
graduated from the University of Denver in 1993 with a Masters Degree in Social Work. Since 1987, Bonnie has practiced social work with an emphasis on mental illness and geriatrics. As an LCSW Consultant, she supervises social work students from DU and Metropolitan State College at both graduate and undergraduate levels. She maintains a private practice as a Therapist, Case Manager and Consultant to home health agencies, assisted living facilities and nursing homes. Bonnie is dedicated to consumer advocacy, psychosocial needs of clients, and empowering the aging population and their families with information to meet their needs.


Alan Schocket

Alan L. Schocket, MD, MSHA
 is an effective leader with both strategic and tactical skills in the field of health care delivery. Alan's experience includes a combination of HMO, multi-specialty group practice and academia. As a medical director, Alan is proficient in turning around and growing medical delivery systems into profitable operations. His focus is developing results-oriented teams to meet the diverse needs of utilization, quality and management.


Jennifer WindramJennifer Windram, RN, BSN is a Certified Consultant with the Accreditation Commission for Health Care (ACHC). Jennifer worked as a home health surveyor with the Colorado Department of Public Health and Environment (CDPHE) and is well versed in both the federal (CMS) regulations and state licensure rules.  Jennifer has extensive knowledge of the requirements for a successful quality management program. With a Bachelor of Science in Nursing from the University of Colorado School of Nursing, and acute-care experience with University of Colorado Hospital, Lutheran Medical Center and Denver Health Medical Center, Jennifer is committed to assisting agencies and their staff members in carefully following the Federal Conditions of Participation, Colorado Licensure Standards and ACHC Standards for home health agencies.


 

Laura NeillLaura Neill worked as a Home and Community-based Services (HCBS) surveyor with the Colorado Department of Public Health and Environment (CDPHE) for four years. As a Lead Surveyor, Laura assisted in developing a training program for the HCBS team and was responsible for completion of initial, recertification and complaint surveys. She also trained new surveyors on the HCBS program as well as the In Home Support Services (IHSS) program. She is proficient in Plan of Correction and Deficiency List Review as well as revisit surveys. As a Case Manager with Long Term Care Options for three years, she can further assist HCAs with numerous back-office and referral operations. Laura has a Bachelor of Science in Sociology from Western State in Gunnison. She is dedicated to assisting home care agency staff understand and apply State standards in day-to-day operations of an HCBS-certified non-medical home care agency as well as how to assess and monitor compliance on an ongoing basis.

 

Ravi BhasinRavi Bhasin literally grew up in the operations of a Denver home health agency.  In the front- and back-office operations, Ravi learned everything from triaging referrals to admissions and discharge all the way through billing any payor!  He can help you scale your agency!
Whether it is struggling with insufficient operations or technology issues that’s got your staff behind, Ravi Bhasin offers more than 10 years of proven experience that will get you back on track. He has helped behind-the-scenes with hundreds of successfully launched new agencies.  Clients have called him a sharp, organized, reliable, and highly motivated professional with superior attention to detail.


 

Janell PetersonJanell Peterson M.Ed., SPHR, SHRM-SCP offers 30 years of HR experience to enhance recruitment & retention while assuring records are compliant.  Janell represents the intersection of Hospitality and Healthcare and the two industries’ common issues of  Service, Quality and Human Resources. Within the context of providing high quality outcomes, home health managers are working hard to solve the challenging and interrelated problem of how to improve employee retention.  Given the relatively low salaries for workers in healthcare and hospitality, she sees recognition for a job well done as a key incentive. Culture and customer service are measured each day, rather than waiting for an annual or even quarterly review.  Employees need to feel that they have power to achieve goals and that they are listened to…. they need to feel that they are part of an aligned team at work.