A. First month of employment

1. Complete eight (8) clock hours of educational training in the administration of an agency 

2. The eight (8) clock hours shall include, at a minimum, the following topics:

a. Home care overview, 

b. Information on the licensing standards for the agency; and 

c. Information on state and local laws applicable to the agency. 

B. Before the end of the first 12 months after designation to the position. 

1. Complete a total of 24 hours of training in the administration of an agency before the end of the first 12 months after designation to the position.

2. The additional 16 clock hours shall include the following subjects and may include other topics related to the duties of an administrator: 

a. Consumer rights, governing body and administrator responsibilities, professional advisory committee, quality management plans, occurrence reporting, and complaint investigation and resolution process, 

b. Personnel qualifications, experience, competency and evaluations, 

c. Financial management, 

d. Ethics in healthcare, 

e. Needs of the fragile, ill and physically and cognitively disabled in the community setting with special training and staffing considerations, 

f. Behavior management techniques,

g. Staffing methodologies and oversight of scheduling, 

h. Staff training and supervision, and 

i. Limitations of personal care versus health care services. 

CHC COURSES

Prerequisite: Basic 8-hour Administrator Training

1. These CDPHE-approved courses may be completed after successful completion of the Basic 8-hour Program:

a. Quality Management Program  

b. Complaint & Incident Processing Part 1  

c. Complaint & Incident Processing Part 2  

d. Understanding the Survey Process  

e. Provision of Skilled Care & Services

f. Agency Oversight & Operations

g. Personnel Policy & Staffing methodologies, Scheduling oversight, training, supervising, evaluating, Financial management using value not visits, DOL minimum wage, overtime & travel time.

h. Policy & Personnel qualifications, experience, competency & evaluation.

i. Understanding Care coordination, Ethics & Privacy standards in the community setting with special training & staffing considerations

j. Understanding Financial & Health Care Management

A. Complete 12 clock hours of continuing education within each 12- month period beginning with the date of designation.

1. The education shall include at least two (2) of the following topics and may include other topics related to the duties of the administrator. 

a. Any of the topics listed under the initial training requirements, 

b. Development and implementation of agency policies, 

c. Healthcare management, 

d. Ethics,

e. Quality improvement, 

f. Risk assessment and management, 

g. Financial management, 

h. Skills for working with consumers, families and other professional service providers, 

i. Community resources, 

j. Marketing. 

CHC COURSES

These CDPHE-approved courses may be completed after successful completion of the 24-hour Program and each 12-month period:

a. Quality Management Program  

b. Complaint & Incident Processing Part 1  

c. Complaint & Incident Processing Part 2  

d. Understanding the Survey Process  

e. Provision of Skilled Care & Services

f. Agency Oversight & Operations

g. Personnel Policy & Staffing methodologies, Scheduling oversight, training, supervising, evaluating, Financial management using value not visits, DOL minimum wage, overtime & travel time.

h. Policy & Personnel qualifications, experience, competency & evaluation.

i. Understanding Care coordination, Ethics & Privacy standards in the community setting with special training & staffing considerations

j. Understanding Financial & Health Care Management

k. Basic 8-hour Administrator training program qualifies for both initial and annual training requirements.

A.  Be at least 21 years of age, possess a high school diploma or GED, and at least one (1) year documented supervisory experience in the provision of personal care services; 

B.  Be able to communicate and understand return communication effectively in exchanges between the consumer, family representatives, and other providers; 

C.  Have successfully completed an eight (8) hour agency manager training course. Additional related annual training that equals 12 hours shall be required in the first year and annually thereafter; 

(2) Instruction includes, at a minimum, discussion of each the following topics: 

a) Home care overview including other agency types providing services and how to interact and coordinate with each including limitations of personal care versus health care services,

b) Regulatory responsibilities and compliance including, but not limited to,

(i) Consumer rights, 

(ii) Governing body responsibilities

(iii) Quality management plans, 

(iv) Occurrence reporting, and 

(v) Complaint investigation and resolution process. 

c) Personnel qualifications, experience, competency and evaluations, staff training and supervision,

d) Needs of the fragile, ill and physically and cognitively disabled in the community setting regarding special training and staffing considerations, and

e) Behavior management techniques. 

CHC COURSES

Prerequisite: Basic 8-hour Administrator Training

1. These CDPHE-approved courses may be completed after successful completion of the Basic 8-hour Program:

a. Quality Management Program  

b. Complaint & Incident Processing Part 1  

c. Complaint & Incident Processing Part 2  

d. Personnel Policy & Staffing methodologies, Scheduling oversight, training, supervising, evaluating, Financial management using value not visits, DOL minimum wage, overtime & travel time.

e. Chapter 26, Part 8 in-depth review

f. Chapter 26, Part 6 in-depth review

g. Policy & Personnel qualifications, experience, competency & evaluation.

h. Understanding Care coordination, Ethics & Privacy standards in the community setting with special training & staffing considerations

i. Understanding Financial & Health Care Management